Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!

We are looking for a Bilingual Customer Management Coordinator to fulfill a 6-month contract.

This is a virtual role Monday to Friday from 8:00 am to 5:00 pm. 

Our employees enjoy:

• A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
• A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
• A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards. 
• An open-door environment that promotes close collaboration within all levels of the organization.
• Continued professional development within a privately owned global company that offers both stability and growth opportunities.
• Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and an outdoor patio in the summer.

Reporting to the Customer Management Supervisor, you will be responsible for:

·         Process customer applications, eShop registrations and account changes within 12 hours.

·         Provide eShop account support to sales representatives and customers.

·         Support and collaborate with sales representatives and internal departments via phone, email, and Microsoft Teams.

·         Verify and modify customer data to ensure database is accurate and up to date.

·         Maintain a positive and effective relationship with the sales management and sales force.

·         Process account closures and inter-channel transfer approvals.

·         Organize and perform check-in and check-up talks.

·         Generate, maintain, and evaluate all related reports and procedures associated with customer development.

·         Identify and distribute customer leads for sales force by utilizing industry database and business directories.

·         Prepare in-depth analysis regarding New, Reactivated, Lost, Active, and Alarm Customers, and their development trends.

·         Complete project assignments including internal and external correspondence.

·         Complete monthly customer compliance screening.

Requirements:

·         Bilingualism in English and French is strongly preferred.

·         Good Excel skills.

·         Ability to multitask and thrive in a fast-paced environment.

·         Organizational skills in task management.

·         Data management skills.

·         Ability to remain objective in stressful situations.

·         Attention to detail.

·         Strong verbal and written communication skills.

·         Problem solving skills.

Our parent company, the Würth Group is a family-owned globally operating sales organization with over 82,000 employees in 80 countries.  Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo – heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On-Site).  

Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.

We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit is necessary!