·         A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.

·         A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.

·         Strong compensation (salary and bonus)

·         Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan

·         3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.

·         A solid onboarding plan with a 6-month mentoring program for new employees

·         A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.  

·         An open-door environment that promotes close collaboration within all levels of the organization

·         Continued professional development within a privately owned global company that offers both stability and growth opportunities.

·         Work From Home hybrid option, yet an office (Guelph, ON) that offers an onsite gym, unlimited coffee/tea, and an outdoor patio in the summer.

·         Process customer applications, eShop registrations and account changes within 12 hours

·         Provide eShop account support to sales representatives and customers

·         Support and collaborate with sales representatives and internal departments via phone, email, and Microsoft Teams

·         Verify and modify customer data to ensure database is accurate and up to date

·         Maintain a positive and effective relationship with the sales management and sales force

·         Process account closures and inter-channel transfer approvals

·         Perform check-in and check-up talks

·         Generate, maintain, and evaluate reports and procedures associated with customer development

·         Identify and distribute customer leads for sales force by utilizing industry database and business directories

·         Prepare in-depth analysis regarding New, Reactivated, Lost, Active, and Alarm Customers, and their development trends

·         Complete project assignments including internal and external correspondence

·         Complete monthly customer compliance screening

·         Fully bilingual (French/English) is required - verbal and written

·         College or University Education in business or a related field

·         1-3 years of experience in a customer service or sales support role an asset

·         Proficient in MS Office applications (intermediate level for excel)

·         Experience working directly with ERPs ideally Microsoft Dynamics or SAP is an asset.

·         Strong data management skills.

·         Self-starter who can perform in a fast-paced and dynamic environment.  

·         Effective in managing priorities and working time.  

·         Strong cross-functional collaborator who can create authentic relationships with colleagues.  

·         Good communication skills with the ability to work effectively with all levels of an organization, both internally and externally.  

·         Keen self-awareness and alignment with a workplace culture that is built on humanistic values and continuous improvement.   

·         Adept and interested in understanding business needs and working to achieve the company’s vision and goals. 

·         Ability to work flexible hours as needed.