Wurth Canada Limited

Bilingual Credit Representative, Guelph

Guelph, Ontario

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Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!

If you want to make a difference and energize your career, Wurth Canada has a great opportunity for you. We are looking for a Bilingual Credit Representative with prior experience supporting sales organizations and cash application processes.

Our employees enjoy:

A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
The compensation range reflects the potential pay for this position. The final salary offered will be based on the candidate's experience, skills, and overall fit.
Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
A solid onboarding plan with a 6-month mentoring program for new employees
A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
An open-door environment that promotes close collaboration within all levels of the organization
Continued professional development within a privately owned global company that offers both stability and growth opportunities.
Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and a outdoor patio in the summer.

Reporting to the Credit Department Manager, you will be responsible to:

Provide timely and accurate support to internal and external customers by responding to a high volume
of inbound collections-related phone calls and emails.
Oversee daily review and resolution of rejected emails, obtaining updated contact information and
resending documentation as needed to the appropriate parties.
Responsible for daily reconciliation of payments across both Pickup Shop locations.
Manage daily credit card invoice and refund processing while ensuring compliance with established
procedures.
Collaborate with Collectors to support the timely processing of credit references.
Assist Collectors by ensuring accurate review and timely release of credit-hold orders.
Facilitate the onboarding of new sales representatives by enabling mobile cheque deposit access.
Partner with internal teams, including Customer Support, Back Office, Pricing, and National Accounts to
manage and resolve customer issues through to completion.
Serve as a backup resource for cash application activities, including the accurate and timely processing
of cheques and EFTs, through an automated cash application platform and process any online bill
payments.
Perform detailed daily bank reconciliations by balancing deposits and applied payments,
researching and resolving discrepancies, and completing all required system uploads to maintain
accuracy, internal controls, and continuity of operations in the absence of the primary Cash Application - Credit Representative.
Support monthly interest charge calculations and processing in accordance with established
procedures.
Participate in the accurate and timely monthly reconciliation of credit card transactions with the Finance
team when needed.
Effectively manage multiple inquiries concurrently in a fast-paced, high-volume environment.
Actively engage in team meetings, one-on-one check-ins, and ongoing process improvement efforts in
alignment with documented SOPs and best practices.

What YOU will bring to this role:

Bilingualism in English and French, both written and spoken (required).
Minimum of 3 years’ experience in a credit, cash applications, or customer service–focused role.
Demonstrated ability to succeed in a customer-centric environment, with strong interpersonal skills and
the ability to remain calm, objective, and professional in high-pressure or challenging situations.
Self-motivated and proactive, with strong multitasking skills and the ability to prioritize effectively in a
fast-paced environment.
Proven experience managing customer interactions via phone and email.
Strong communication and customer management skills, with a solution-oriented and professional
approach.
Excellent organizational and time-management abilities, with strong attention to detail.
Comfortable working with KPIs, service level expectations, and performance metrics.
Proficient in Microsoft Office applications, including Outlook, Word, and PowerPoint.

Our parent company, the Würth Group is a family-owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo – heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On-Site).

Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.

We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit is necessary!

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